Frequently asked questions
Can I rent a unit online?
Yes. Choose an available unit, create your account, accept the rental agreement, and pay online. You'll get your unit number and move-in instructions immediately.
Do I need my own lock?
Lock requirements depend on your unit. Your move-in instructions will explain whether to bring your own lock or use a provided lock/code. Disc locks are recommended.
Can I pay online?
Yes — all payments can be made online with a card from your customer portal.
Is auto-pay available?
Yes. Auto-pay can be enabled so your monthly rent is charged automatically on your billing date.
Are leases month-to-month?
Yes. Storage is typically month-to-month unless otherwise stated in your rental agreement.
Can I move out anytime?
Yes. Submit a move-out request from your customer portal. Remove your belongings, leave the unit clean, and billing stops per your agreement.
What cannot be stored?
No hazardous, flammable, or explosive materials; no perishables or food; no illegal items; and no living in units. See the full Facility Rules.
Is tenant insurance required?
Insurance is recommended to protect your belongings. Check your rental agreement — the facility is not responsible for stored goods except as required by law.
How do I access my unit?
After payment, your confirmation and customer portal show your unit number and move-in/access instructions. There is currently no gate code required.
What happens if I'm late on a payment?
Late fees and access restrictions may apply according to the rental agreement and facility rules. Your portal will show any balance due.